Refund Policy

Our Promise

We believe your tea rituals should bring you peace and satisfaction. If your purchase isn't the perfect fit for your space, we are ready to assist you with a straightforward return process.

7-Day Return Window

We gladly accept returns within 7 days of the delivery date. To be eligible for a return, your item must be unused, in the exact same condition that you received it, and in its original packaging to ensure safe transit.

Returns Only (No Direct Exchanges)

To keep our fulfillment process exceptionally fast and accurate, we currently do not offer direct exchanges. If you would like a different item or color, simply return your original purchase for a refund and place a new order at your convenience.

How to Initiate a Return

  1. Email us at [service@zenteasets.com] within 7 days of receiving your order. Please include your Order Number and a brief reason for the return.

  2. We will provide you with the return shipping address and instructions. (Please note: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect).

  3. Once we receive and inspect your returned item, we will process your refund to your original method of payment within 3-5 business days.

Damaged or Defective Items

Ceramics are fragile by nature. If your order arrives damaged, please email us within 48 hours of delivery with clear photos of the damaged item and the packaging. We will immediately issue a full refund or send a free replacement—no need to ship the broken pieces back to us.

Shipping & Delivery

1. Do you ship worldwide?
Yes, we offer international shipping to most countries and regions. Whether you are in North America, Europe, or Oceania, we strive to bring the art of Chinese tea right to your doorstep.

2. How long will it take to receive my order?
Our orders are generally processed within 2–4 business days. For international shipping, delivery typically takes 10–20 business days depending on your location and local customs processing. Please note that handmade items may require slightly longer preparation times.

3. How can I track my package?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the carrier’s website. You can monitor your package’s journey in real-time.

4. What should I do if my items arrive broken?
Tea sets are delicate, but we have extensive experience in secure packaging. We offer a 100% Safe Arrival Guarantee. If your items arrive damaged, please contact us at [Your Email] within 48 hours of delivery with photos of the broken items and the packaging. We will arrange a free replacement or a full refund immediately.

5. Will I be charged customs or import duties?
Customs policies vary by country. Any import duties, taxes, or fees are determined by your local customs office and are the responsibility of the recipient. We recommend checking your local regulations before placing an order.

Product & Care

1. Are your tea sets truly handmade?
Yes. Most of our collections are handcrafted by skilled artisans. Because they are made from natural clay and finished by hand, you may notice slight variations in color, texture, or shape. These are not defects but the "fingerprints" of artisanal craft that make your set one-of-a-kind.

2. Are your materials food-safe and lead-free?
Absolutely. We prioritize your health and the purity of your tea. All our teaware is made from premium natural clays (such as Zisha/Purple Clay and Stoneware) and high-quality glazes. Every piece is lead-free, non-toxic, and meets international food safety standards.

3. How do I clean and maintain my unglazed clay teapot?
Unglazed clay (like Yixing/Purple Clay) is porous and "remembers" the tea.

Never use soap or detergents. They will be absorbed and ruin the taste of your tea.

Simply rinse with hot water after each use and let it air dry completely with the lid off.

Over time, your teapot will develop a natural "patina" or luster from the tea oils.

4. How do I "nourish" my Tea Pet?
Tea pets are meant to be shared with your tea journey. To develop their luster, simply pour your leftover tea or rinse water over the pet during your session. Over time, the clay will absorb the tea oils and develop a beautiful, smooth sheen.

5. Are your products dishwasher or microwave safe?
To preserve the integrity of the natural clay and delicate artisanal finishes, we strictly recommend hand washing only. Our teaware is not suitable for microwaves or dishwashers, as rapid temperature changes or harsh chemicals may cause cracking or damage.

Payment & Security

1. What payment methods do you accept?
We offer a variety of secure payment options for your convenience. You can complete your purchase using major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All transactions are processed in USD unless otherwise specified.

2. Is it safe to shop on your website?
Absolutely. Your security is our top priority. Our website is equipped with an SSL (Secure Sockets Layer) certificate, which ensures that all data passed between our web server and your browser remains private and encrypted.

3. Do you store my credit card information?
No. To ensure maximum security, we do not store any of your credit or debit card details on our servers. All financial information is handled directly by our certified payment processors (such as PayPal or Stripe), which adhere to the highest PCI-DSS security standards.

4. What should I do if my payment is declined?
If your transaction is declined, please check if your card details (number, expiration date, and CVV) were entered correctly. If the information is accurate, we recommend contacting your bank or card issuer, as they may have blocked the international transaction for your protection. Alternatively, trying a different payment method like PayPal often resolves the issue.

5. How is my personal data used?
We respect your privacy and only use your personal information to process your orders and provide the best possible service. We will never sell or share your data with third parties for marketing purposes. For more details, please refer to our Privacy Policy.